This website is operated by YOJO. Throughout the site, the terms “we”, “us” and “our” refer to YOJO.

By accessing our website and/or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), as well as any policies referenced herein.

If you do not agree, you must not use this website.

We reserve the right to update these Terms at any time. Continued use constitutes acceptance.

Our store is hosted on Shopify Inc.

1. Eligibility

You must be at least 18 years old or have permission from a legal guardian to use this site.

2. Products and Services

YOJO manufactures and sells self-care and skincare products.

Under the Consumer Rights Act 2015, our products must be:

• Of satisfactory quality
• Fit for purpose
• As described

Nothing in these Terms affects your statutory rights.

Due to the nature of skincare products:

• Results may vary between individuals
• Products are not guaranteed to achieve specific outcomes
• You should perform a patch test before full use
• We are not responsible for adverse reactions where guidance is not followed

3. Pricing and Payment

All prices are listed in GBP and include VAT where applicable unless stated otherwise.

We reserve the right to change pricing at any time.

You agree to provide accurate billing and payment details.

4. Delivery

Delivery times are estimates and not guaranteed.

We are not liable for delays caused by couriers, customs, or events outside our control.

Risk passes to you upon delivery.

5. Cancellation and Cooling-Off Rights

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving goods, without giving a reason.

However, this right does not apply to:

• Opened or used skincare products (for hygiene reasons)
• Sealed goods that have been unsealed after delivery

To cancel, contact us at: hello@itsyojo.com

You then have 14 days to return the goods.

6. Returns and Refunds

If goods are faulty, not as described, or unfit for purpose:

• You are entitled to a refund, repair, or replacement under UK law

If returning under cooling-off rights:

• Items must be unused and in original packaging
• Return shipping is your responsibility unless the item is faulty

Refunds will be processed within 14 days of receiving returned goods.

7. Order Acceptance

We reserve the right to refuse, cancel, or limit any order at our discretion, including suspected fraud or resale activity.

8. Intellectual Property

All content on this website is owned by or licensed to YOJO.

You may not reproduce or exploit any content without written permission.

9. Prohibited Use

You may not use the site:

• For unlawful purposes
• To distribute malware
• To infringe intellectual property
• To commit fraud or misrepresentation

We may terminate access for violations.

10. Third-Party Services

We are not responsible for third-party tools, platforms, or links.

Use them at your own risk.

11. Limitation of Liability

Nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Breach of statutory rights under UK law

To the fullest extent permitted by law, YOJO shall not be liable for:

• Indirect or consequential losses
• Loss of profits, revenue, or data

Our total liability shall not exceed the amount paid for the product.

12. Indemnity

You agree to indemnify YOJO against claims arising from your misuse of the website or breach of these Terms.

13. Force Majeure

We are not liable for failure to perform obligations due to events beyond our control.

14. Severability

If any provision is deemed unenforceable, the remaining provisions remain valid.

15. Governing Law

These Terms are governed by the laws of England and Wales.

16. Contact

YOJO GLOBAL LTD
23 Glendower Place
South Kensington
London
SW7 3DP
United Kingdom

Email: hello@itsyojo.com